Most purchases are delivered instantly! Simply join the server after checkout and your rank, items, or perks should be applied automatically. If you don't see them within a few minutes, please contact our support team.

No, but we recommend being online at the time of purchase for instant delivery. If you're offline, your purchase will be delivered the next time you join the server.

All sales are final and non-refundable, as outlined in our Terms of Service. This is standard practice for virtual goods on Minecraft servers. If you believe there's an issue with your order, please reach out to our support team.

Yes! Our checkout is handled securely by PayNow, a trusted and licensed payment provider. Your payment details are processed by PayNow and never stored or seen by us.

Yes! During checkout, simply enter the username of the player you'd like to gift the purchase to instead of your own.

Purchases are non-refundable regardless of ban status. Ranks and perks are tied to your account and will be forfeited if your account is banned for breaking server rules.

Cosmetics and ranks are always kept, even after a server reset. However, items obtained from crates (such as crate keys and their contents) do not carry over. Please check each store item's description for more specific information.

First, try rejoining the server, as this often resolves delivery delays. If the issue persists, contact our support team with your order confirmation/email so we can look into it right away.